Our website Maintenance Packages
| Features | Basic | Premium | Business Plus |
|---|---|---|---|
| Uptime Monitoring | |||
| Offsite Backup of full website | Monthly | Weekly | Weekly / Customized |
| Plugin Updates | Once in a Year | Quarterly | Monthly |
| Limited Content Update | Once in a Month | Once in a week | Weekly / Customized |
| Limited Graphic Update | Once in a Month | Once in a week | Weekly / Customized |
| Security Updates | Twice in a year | Quarterly | Weekly |
| Email Support | 1 urgent ticket and unlimited email support Response time 2 business days | 3 Urgent Tickets and unlimited email support Response time - Within 1 business day | Unlimited Urgent Tickets Response time - Within 2 Business Hour |
| Phone Support | No | yes | yes |
| Malware Removal | yes | yes | yes |
| Minor Software Version Upgrade | No | No | yes |
| Emergency repairs due to hacker attacks | yes | yes | yes |
| Google Search Console Monitoring | No | No | yes |
| Activity Report | Quarterly | Monthly | Monthly |
| Keeping Password Secure | No | yes | yes |
What all includes in Maintenance Plan
- Edit, revise, update or create new textual/minor graphical content.
- Consultation and guidance on the use of the website.
- Regular monitoring and updating to ensure impeccable performance across all major browsers due to the fact that not all browsers render sites in the same way.
- Protection against hackers from gaining access to your site.
- Regular and thorough backups of your site so that it may be fully restored in case of loss.
- We’re here when you need us for consultation and advice.
- Monitoring your website functionality to ensure that everything is working as it should and upgrade where necessary. Some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version or become obsolete with the improvements in the website software.
- Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible.
